How to Resolve Issues with Orders Past the Expected Delivery Date
At Admiresty, we strive to deliver your items as quickly as possible. However, delays can occasionally occur. If your order hasn’t arrived by the expected delivery date, follow these steps to resolve the issue promptly:
1. Check the Tracking Information
Start by checking the delivery status of your order:
- Visit our Order Tracking Page.
- Enter your order number and email address to view the latest tracking updates.
If your tracking status shows your order is still in transit, it may just be delayed due to unforeseen circumstances, such as customs clearance or weather conditions.
2. Confirm the Delivery Address
Double-check the delivery address you provided:
- Log in to your account at account.admiresty.com.
- Navigate to the Orders section and review the details of your order.
If the address is incorrect, the order may have been misrouted. In this case, contact our support team immediately (details below).
3. Allow Extra Time for International Orders
Some items are shipped from Admiresty’s international marketplaces. These orders may take additional time to arrive due to customs processing or shipping delays. Typically, international deliveries may take up to 15 business days.
4. Contact Our Support Team
If your order still hasn’t arrived 15 days after the expected delivery date, reach out to us for assistance:
- Chat with Us: Visit Admiresty Support to start a live chat.
- Email Us: Send your order details to hello@admiresty.com.
When contacting support, be sure to provide:
- Your order number.
- The email address used to place the order.
- Any relevant tracking information.
5. Request a Refund or Replacement
If your order is confirmed as lost or undeliverable, we’ll work with you to resolve the issue. You may be eligible for a refund or a replacement item. Our support team will guide you through the process.
We understand how frustrating it can be to wait for a delayed order, and we’re committed to making it right. Thank you for your patience and for choosing Admiresty!