What to Do If Your Order Arrives with Issues
At Admiresty, we are committed to providing high-quality products and a seamless shopping experience. However, we understand that sometimes issues can arise with your order. If your order arrives damaged, incomplete, or incorrect, follow these steps to resolve the problem quickly:
1. Inspect Your Order Upon Arrival
As soon as your package arrives, carefully inspect its contents:
- Check for any visible damage to the packaging.
- Confirm that all items listed on the packing slip are included and match your order.
- Examine each item for defects or damage.
2. Document the Issue
If you notice any problems, document them immediately:
- Take Photos: Capture clear pictures of the damaged items, packaging, and shipping label.
- Note Discrepancies: Write down details about missing or incorrect items.
Having this information ready will help us resolve the issue more efficiently.
3. Contact Our Customer Support Team
Reach out to our support team as soon as possible to report the issue:
- Live Chat: Visit Admiresty Support for real-time assistance.
- Email: Send the details, including your order number and photos, to support@admiresty.com.
4. Resolution Options
Once we’ve reviewed your report, we will work with you to resolve the issue. Depending on the situation, you may be eligible for:
- Replacement: We’ll ship a new item to you at no additional cost.
- Refund: You may receive a full or partial refund for the affected item(s).
- Return: If necessary, we’ll provide instructions for returning the item, along with a prepaid shipping label.
5. Keep the Packaging and Item
Hold onto the item and its original packaging until the issue is resolved. In some cases, we may need the item returned for further inspection or verification.
6. Prevent Future Issues
To ensure the best experience with future orders:
- Double-check your shipping address and order details before completing your purchase.
- Track your package using our Order Tracking Page to stay informed about delivery status.
We sincerely apologize for any inconvenience caused by issues with your order. Our goal is to resolve the problem quickly and ensure your satisfaction. Thank you for your understanding and for choosing Admiresty!